Assistant Director of Residential Real Estate
CLARKSVILLE, TN
Full Time
Manager/Supervisor
The Assistant Director of Residential Real Estate supports the Director in overseeing the day-to-day operations of Millan Enterprises’ residential portfolio, which includes multi-family, single-family, public parking, and storage properties. This role combines tactical leadership with direct portfolio management responsibilities. The Assistant Director plays a key role in executing leasing strategies, ensuring operational consistency, driving financial performance, and mentoring team members. In addition to supporting property managers and internal departments, this individual is responsible for personally managing a defined portfolio of residential properties—ensuring that performance, compliance, and resident satisfaction standards are consistently met.
Duties and ResponsibilitiesCompensation: $61,000 - $75,000 annually
Paid Holidays, paid time off, health, vision, dental, 401k w/4% match
Duties and Responsibilities
Operational Leadership
- Assist in executing the Director’s strategic vision for residential leasing, operations, and team development.
- Provide day-to-day support and oversight for Property Managers, ensuring alignment with leasing procedures, maintenance protocols, and company values.
- Directly manage a personal portfolio of residential properties, ensuring leasing goals, financial performance, resident relations, and operational benchmarks are consistently achieved.
- Review unit readiness, monitor leasing specials, analyze occupancy trends, and recommend adjustments.
- Serve as backup to the Director in meetings, application approvals, escalated resident communications, and high-level decision making.
Team Support and Development
- Act as a mentor and secondary leader to the residential property team, promoting accountability and growth.
- Support hiring, training, and onboarding of new team members to ensure consistency and performance from day one.
- Lead weekly check-ins with the residential team, delivering key updates from senior leadership and aligning priorities.
Leasing & Marketing Execution
- Coordinate with the marketing team to ensure timely and accurate listings.
- Review leasing metrics weekly and report trends to the Director.
- Prepare bi-weekly company reporting
- Approve marketing photos, evaluate rental rate effectiveness, and help implement leasing promotions.
Financial and Administrative Oversight
- Assist in tracking budgets and financials for assigned properties and broader residential operations.
- Review monthly property financial statements and variance reports with an eye for cost savings and revenue opportunities.
- Provide invoice coding, initial budget planning, and forecasting support.
Property Performance and Compliance
- Conduct regular property walks and unit inspections to ensure property quality, safety, and curb appeal.
- Oversee lease compliance, track expirations, and monitor move-out and turnover performance.
- Ensure portfolio compliance by maintaining documentation on violations, evictions, and legal matters, and assist in coordinating with legal counsel.
- Lead or assist with quarterly audits across the residential portfolio.
Resident Relations and Conflict Resolution
- Mediate escalated resident issues and provide solutions aligned with company policies.
- Assist with designing and executing retention programs and community-building initiatives.
Other duties and jobs as assigned.
Education and Training- Strong knowledge of budgeting, leasing, and real estate operations.
- Proficiency in AppFolio or similar property management software.
- Excellent leadership, communication, and problem-solving skills.
- Strong understanding of HR processes and compliance requirements
- Strong working knowledge of residential leasing, property operations, and real estate compliance.
- Intermediate financial knowledge, including reading income statements and managing property budgets.
- Skilled in conflict resolution, time management, and cross-functional communication.
- Proficiency in property management software (e.g., AppFolio) and Google Suites.
- Ability to make data-driven decisions while maintaining resident satisfaction and team alignment.
- High School Diploma or GED required; Bachelor’s degree in Real Estate, Business, Hospitality or related field preferred.
- Minimum of 3-5 years of experience in residential property management.
- Experience supervising teams or serving in a team lead capacity preferred.
- Knowledge of and experience with Fair Housing laws and compliance required.
Positions in this class typically require: reaching, standing, walking, grasping, feeling, talking, hearing, seeing and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Paid Holidays, paid time off, health, vision, dental, 401k w/4% match
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