Customer Service Representative - Warrensville Heights

Warrensville Heights, OH
Temporary
Mid Level

Job Title: Customer Service Representative (Temporary)
Location: Warrensville Heights, Ohio (In-Office)
Pay Range: $20.00 – $25.00 per hour

Position Overview:
We are seeking a professional and dependable Customer Service Representative to join our property management team in Warrensville Heights, Ohio. This is a temporary, in-office position that serves as a primary point of contact for tenants, prospective residents, property managers, vendors, and other internal staff. The ideal candidate is organized, customer-focused, and experienced in handling a high volume of inquiries while maintaining professionalism and efficiency.

Key Responsibilities:

  • Serve as the first point of contact for tenant and client inquiries (in-person, phone, and email)

  • Respond to questions regarding leases, maintenance requests, payments, and general property information

  • Assist with scheduling maintenance and coordinating with vendors

  • Maintain accurate tenant records and update property management systems

  • Process paperwork, applications, and other administrative documentation

  • Prepare correspondence, notices, and reports

  • Provide general administrative support to ensure smooth office operations

  • Utilize de-escalation techniques to effectively resolve tenant concerns and complaints

  • Deliver excellent customer service while adhering to company policies and procedures

Qualifications:

  • Minimum of one (1) year of customer service experience required

  • Experience in property management preferred

  • Strong administrative support skills

  • Proficiency in Microsoft Office (Word, Excel, Outlook)

  • Knowledge of de-escalation and conflict resolution techniques

  • Excellent communication and interpersonal skills

  • Strong organizational skills and attention to detail

  • Ability to multitask in a fast-paced office environment

Work Environment:

  • Temporary, in-office position located in Warrensville Heights, Ohio

  • Standard business hours

Compensation & Benefits:

  • $20.00 – $25.00 per hour (based on experience)

  • Most major holidays off

  • Paid Time Off (PTO) offered

Qualified candidates who are customer-focused and thrive in a professional office setting are encouraged to apply.

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